The Bard’s HQ – 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

Frequently Asked Questions

Please read our FAQ before sending us a message. Here are just a few of the most common questions we have been asked.

How much is delivery?

Delivery is FREE on ALL mainland UK orders over £20.00 or upon redemption of a valid discount code; otherwise a standard delivery charge of £3.50 will apply

Which payment methods do you accept?

We accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet.

Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don’t have a PayPal account.

Find more information at PayPal

How long will delivery take?

The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. During sale and promotion periods delivery might take a little longer than expected, but standard delivery is expected between 1 & 3 business days.

How secure is shopping online with you? Is my data protected?

When making a payment you are temporarily transferred from our site to the secure PayPal web site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.

Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them.

You are encouraged to read the related PayPal policies carefully.

After completing your payment you are presented with a link which will allow you to return to our site, where you can then finalise or cancel the transaction.

How can I check the status of an order?

If you have an account or created an account at the time of placing an order, you can check the status of that order at any time by logging in to your dashboard.

For your convenience e-mail notifications are sent out each time the status of an order changes.

Send us an email

We need your consent to use your personal information to contact you. We'll always treat your personal details with the utmost care and will never sell them to other companies for marketing purposes. Please state that you have read and accept our Privacy Policy.

We'd love to send you money-off coupons, exclusive offers and the latest information about our products and services via email. You can unsubscribe at anytime.

Yes please, I'd like to hear about offers, products and services.

 

 

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